Ofcom Complaints
How to make a complaint about our content
Making a Complaint
my2tv is regulated by Ofcom, the UK's communications regulator. If you wish to make a complaint about content broadcast or made available on our platform, please follow the process below.
Step 1: Contact Us First
We encourage you to contact us directly in the first instance. Many complaints can be resolved quickly through our customer service team.
Email: complaints@my2tv.co.uk
Phone: 0800 123 4567 (Mon-Fri, 9am-5pm)
Post: Complaints Department, my2tv Ltd, 71-75 Shelton Street, London, WC2H 9JQ
Step 2: Ofcom
If you are not satisfied with our response, or if you prefer to complain directly to Ofcom, you can do so via:
Website: www.ofcom.org.uk/complaints
Phone: 0300 123 3333
Post: Ofcom, Riverside House, 2a Southwark Bridge Road, London, SE1 9HA
What to Include
- The title of the programme or content
- The date and time you viewed it
- A description of your complaint
- Why you believe the content breaches broadcasting standards
Response Times
We aim to acknowledge all complaints within 2 working days and provide a full response within 20 working days. Complex complaints may take longer, in which case we will keep you informed of progress.